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Towards Inclusive Healthcare Delivery: Potentials and Challenges of Human-Centred Design in Health Innovation
Catharina Thiel Sandholdt1, Jason Cunningham2, Rudi G J Westendorp1
1Department of Public Health and Center for Healthy Aging, Faculty of Health and Medical Sciences, University of Copenhagen, Øster Farimagsgade 5, DK-1014 Copenhagen, Denmark.
Summary
Human-centred design engages older adults and professionals to create person-centred healthcare services. This approach addresses challenges in co-designing health research for improved quality of life in aging populations.
Area of Science:
- Gerontology
- Healthcare Innovation
- Human-Computer Interaction
Background:
- Aging populations present complex healthcare needs, including multimorbidity and polypharmacy.
- Existing healthcare systems require adaptation to effectively serve older adults.
- Quality of life for older adults can be improved through tailored healthcare services.
Purpose of the Study:
- To propose human-centred design as a method for innovating healthcare services for older adults.
- To engage older adults and professionals in co-designing person-centred healthcare.
- To identify and address challenges in implementing co-designed health research.
Main Methods:
- Outlined a three-phase innovation process utilizing human-centred design.
- Conducted a small-scale case study focusing on polypharmacy in older adults.
- Analyzed challenges in co-designed health research: recruitment, time/resources, and funding.
Main Results:
- Human-centred design fosters engagement and provides insights into older adults' life experiences, preferences, and habits.
- Identified key challenges in co-designing health research with older adults.
- Highlighted the importance of early stakeholder involvement for successful healthcare innovation.
Conclusions:
- Incorporating older adults' life experiences is crucial for designing age-friendly healthcare services.
- Addressing recruitment, time, resource, and funding challenges is necessary for successful co-designed health research.
- Early and continuous involvement of older adults and professionals enhances the implementation of healthcare innovations.
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