The CoreQ: Development and Testing of a Nursing Facility Resident Satisfaction Survey

Area of Science:

• Gerontology
• Health Services Research
• Patient Experience Measurement

Background:

• Limited public information exists regarding nursing facility resident satisfaction.
• Consumers lack accessible data to evaluate the quality of care in nursing facilities.
• There is a need for validated instruments to assess resident satisfaction for public reporting.

Purpose of the Study:

• To develop and validate the CoreQ (Core Quality Measure), a nursing facility resident satisfaction survey suitable for public reporting.
• To create a reliable measure of overall satisfaction with nursing facility care.
• To provide a consumer-centered metric for quality assessment.

Main Methods:

• Development and validity testing of the CoreQ: Short Stay Discharge questionnaire.
• Calculation of an overall satisfaction score from questionnaire items.
• Item analysis and psychometric evaluation of the survey instrument.

Main Results:

• The CoreQ questionnaire was successfully developed, comprising four items.
• A valid and reliable measure of overall nursing facility satisfaction was created, yielding a score from 0 to 100.
• The CoreQ measure received endorsement from the National Quality Forum (NQF).

Conclusions:

• The CoreQ provides a concise and valid measure of nursing facility resident satisfaction.
• This measure can be utilized for public reporting, enhancing consumer information.
• The CoreQ has potential applications in quality report cards and payment metrics by incorporating patient-reported outcomes.