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Physicians' Earnings Do Not Affect Their Online Ratings.

Sean C Haffey1, Wilma M Hopman2, Michael J Leveridge3

  • 1Department of Family Medicine, Queen's University, Kingston, ON, Canada.

Frontiers in Public Health
|August 1, 2020
PubMed
Summary

Physician earnings show no significant link to online patient ratings. While male doctors earn more, their online reviews are similar to female doctors. Specialty impacts this relationship.

Keywords:
doctor-patient relationshipsinternetonline rating sitespatient satisfactionphysician income

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Area of Science:

  • Health Services Research
  • Medical Economics
  • Patient Satisfaction Studies

Background:

  • Physician-rating websites are increasingly popular, influencing patient perceptions.
  • Understanding factors affecting patient satisfaction is crucial for healthcare quality.
  • Physician income may correlate with practice patterns and patient experiences.

Purpose of the Study:

  • To investigate the association between physicians' financial earnings and their online ratings.
  • To compare earnings and ratings across different medical specialties and genders.

Main Methods:

  • Extracted data for 500 physicians from British Columbia's 2016-17 BC Blue Book.
  • Matched physician billing data with online profiles from RateMDs.com.
  • Compared earnings with global ratings and specific scores (Staff, Punctuality, Helpfulness, Knowledge).

Main Results:

  • No significant correlation found between overall physician earnings and global online ratings.
  • Weak negative correlations observed between earnings and 'Staff'/'Helpfulness' ratings.
  • Male physicians earned significantly more than female physicians, but online ratings were similar.
  • Surgical and Family Medicine specialties showed a negative income-rating correlation; Internal Medicine did not.

Conclusions:

  • Physician earnings do not meaningfully correlate with online patient ratings, though specialty influences this.
  • Online doctor reviews are generally favorable, and gender does not significantly impact ratings.
  • Increased healthcare transparency may clarify how physician income affects patient perception and satisfaction.