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Developing and Evaluating A One-Stop Patient-Centered Interprofessional Collaboration Platform in Taiwan.

Hung-Jung Lin1, Yen-Ling Ko2, Chung-Feng Liu3

  • 1Department of Emergency Medicine, Chi Mei Medical Center, Tainan 71004, Taiwan.

Healthcare (Basel, Switzerland)
|August 6, 2020
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Summary

A new patient-centered platform enhances interprofessional collaboration (IPC) in healthcare, improving patient care and provider efficiency. While highly praised, overcoming user resistance to change is key for full adoption and maximizing benefits.

Keywords:
communicationcomputerized platformhealthcareinterprofessional collaborationpatient-centeredresistance to change

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Area of Science:

  • Healthcare Informatics
  • Medical Informatics
  • Health Services Research

Background:

  • Effective healthcare collaboration improves patient outcomes and provider benefits.
  • A patient-centered, one-stop communication platform is crucial for interprofessional collaboration (IPC).

Purpose of the Study:

  • To develop and evaluate a patient-centered computerized platform to enhance interprofessional collaboration.
  • To assess the impact of the platform on healthcare team communication and decision-making.

Main Methods:

  • Development of a patient-centered computerized platform with integrated care and communication areas.
  • Pilot implementation and subsequent online survey of medical team members regarding platform usability and impact.
  • Data analysis of survey responses to evaluate user appraisal and identify barriers to adoption.

Main Results:

  • The implemented one-stop IPC platform received high positive appraisal from medical team members.
  • The platform facilitates access to patient information and communication message tracking.
  • Resistance to change significantly impacts behavioral intention towards platform adoption.

Conclusions:

  • The interprofessional collaboration platform is recognized as an effective tool for clinical decision-making.
  • Continued efforts are needed to reduce user resistance and promote team collaboration.
  • Future development should incorporate shared decision-making features for physicians and patients.