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Optimizing the Communication with Cancer Patients During the COVID-19 Pandemic: Patient Perspectives.
Emad Tashkandi1,2, M BaAbdullah3, Ahmed Zeeneldin1,4
1Oncology Center, King Abdullah Medical City, Makkah, Saudi Arabia.
Patient Preference and Adherence
|August 9, 2020
Summary
Cancer patients prefer phone calls and electronic health records for communication. They generally accept telecommunication as a substitute for in-person visits, supporting digital transformation in healthcare.
Area of Science:
- Oncology
- Digital Health
- Patient Communication
Background:
- COVID-19 pandemic led to patient self-isolation and disrupted traditional patient-doctor interactions.
- Need for alternative communication methods to maintain continuity of care for cancer patients.
Purpose of the Study:
- To assess cancer patient preferences for communication methods and patient-accessible electronic health records (PAEHRs).
- To understand the impact of the COVID-19 pandemic on cancer patients and their attitudes towards digital health tools.
Main Methods:
- A self-administered electronic survey was developed and piloted.
- 385 cancer patients at an Oncology Center were surveyed using convenience sampling.
Main Results:
- Phone calls (92%) and electronic patient portals (75%) were preferred communication methods.
- High demand for PAEHRs for appointments (97%), drug delivery (95%), and viewing lab results (95%).
- 91% of patients supported digital transformation in cancer care, with high trust in the Ministry of Health (98%) and doctors (94%) for information.
Conclusions:
- Cancer patients show general acceptance of telecommunication as a substitute for in-person physician interactions.
- Augmenting patient-provider interactions with effective digital platforms is crucial for improving cancer care outcomes.
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