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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
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Transcending boundaries for collaborative patient care.

Loes J Meijer1, Esther de Groot1, Gerdine Honing-de Lange1

  • 1Department of General Practice, Julius Centre for Health Sciences and Primary Care, University Medical Centre Utrecht (UMCU), Utrecht, The Netherlands.

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Summary

General practitioners (GPs) and medical specialists (MSs) can improve patient care collaboration by identifying and resolving contradictions in their work systems. Co-creating collaborative patient care agreements (CPCAs) fosters expansive learning and better teamwork.

Keywords:
Patient management; continuing educationchange (or change management)work-based learning

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Area of Science:

  • Healthcare Management
  • Medical Education
  • Sociology of Health

Background:

  • Dutch general practitioners (GPs) and medical specialists (MSs) develop collaborative patient care agreements (CPCAs) to enhance intraprofessional collaboration.
  • Activity theory (AT) provides a framework to analyze contradictions within and between primary and secondary care activity systems.

Purpose of the Study:

  • To identify contradictions between primary and secondary care activity systems that hinder or enable collaborative learning.
  • To explore how co-creating CPCAs can lead to expansive learning and new collaborative practices.

Main Methods:

  • Analysis of nineteen semi-structured interviews using activity theory (AT).
  • Focus on contradictions within and between the activity systems of general practitioners and medical specialists.
  • Iterative co-creation of CPCAs in group settings.

Main Results:

  • Contradictions were identified, stemming from differing understandings of 'care' between generalist and specialist settings.
  • GPs and MSs demonstrated expansive learning and identified contradictions when co-creating CPCAs collaboratively.
  • Disseminating CPCAs within professional communities proved more challenging, leaving contradictions unresolved.

Conclusions:

  • Collective responsibility for improving collaborative patient care yields significant educational benefits.
  • Addressing contradictions through iterative co-creation of CPCAs is key to enhancing intraprofessional collaboration.
  • Further strategies are needed to effectively disseminate and integrate collaborative tools within professional communities.