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The value of crisis plans.

Erna Danielsson1

  • 1Associate Professor, Department of Humanities and Social Science, Risk and Crisis Research Centre, Mid Sweden University, Ă–stersund, Sweden.

Journal of Emergency Management (Weston, Mass.)
|August 18, 2020
PubMed
Summary

Crisis plans are most valuable when the task is unknown. Personnel often rely on experience rather than plans in familiar situations, highlighting the situational importance of crisis preparedness.

Area of Science:

  • Crisis Management
  • Public Administration
  • Sociology of Organizations

Background:

  • Crisis planning is a critical component of organizational resilience.
  • Understanding the practical utility and value of crisis plans is essential for effective emergency response.

Purpose of the Study:

  • To explore the value of crisis plans and for whom they are intended.
  • To analyze the effectiveness of crisis plans during a real-world incident.

Main Methods:

  • A case study approach was employed, focusing on a water pollution incident in Sweden.
  • Data collection involved interviews, notes, and observations across municipal and county administrative bodies.

Main Results:

  • Merton's concept of manifest and latent functions provides insight into crisis plan utility.

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  • Operative personnel utilized professional knowledge and experience, often bypassing formal crisis plans.
  • Crisis plans were not developed with or for the personnel directly involved in the incident response.

    • Conclusions:

    • The effectiveness of crisis plans is contingent on the familiarity of the situation, place, and task for responders.
    • Personnel leverage contextual knowledge and experience to improvise, especially in known situations.
    • The true value of a crisis plan emerges when confronting an unknown task, where improvisation is less feasible.