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Overcoming Resistance to Big Data and Operational Changes Through Interactive Data Visualization.

Gloria Phillips-Wren1, Sueanne McKniff2

  • 1Department of Information Systems, Law and Operations, Sellinger School of Business and Management, Loyola University Maryland, Baltimore, Maryland, USA.

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Summary
This summary is machine-generated.

Interactive data visualization helps overcome resistance to big data adoption in healthcare. Visualizing operational processes enables decision-makers to embrace real-time analytics and implement necessary changes.

Keywords:
big datahealth care ITinteractive data visualizationoperations managementworkflow

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Area of Science:

  • Health Informatics
  • Organizational Behavior
  • Data Science

Background:

  • Big data adoption can transform organizational processes, but resistance to change is a significant barrier.
  • Limited research exists on strategies to overcome this resistance, particularly concerning big data technologies.

Purpose of the Study:

  • To investigate how interactive data visualization influences decision-making regarding operational process changes driven by big data.
  • To demonstrate the impact of visualizing workflow and operational processes on the adoption of real-time big data technology.

Main Methods:

  • A case study was conducted in a large healthcare practice focusing on patient/provider interactions.
  • The study compared an initial workflow state with a revised workflow utilizing a big data, real-time analytics platform.
  • The impact of data visualization strategies on decision-making for big data-induced operational changes was analyzed.

Main Results:

  • Interactive data visualization of operational processes was found to be an enabler for overcoming organizational resistance.
  • The study showed that visualization facilitates the adoption of big data technologies in change-resistant environments.
  • Big data analytics were effectively integrated into the decision-making processes of key stakeholders.

Conclusions:

  • Interactive data visualization is a key strategy for facilitating the adoption of big data technologies.
  • Visualizing operational processes can significantly reduce resistance to change in organizations.
  • Empowering decision-makers with accessible big data analytics through visualization is crucial for successful implementation.