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The use of Watson for Oncology (WfO) with multidisciplinary teams (MDTs) significantly improved cancer patient satisfaction and perception of hospital care. This AI-driven system enhanced patient understanding and trust in treatment plans.

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Area of Science:

  • Oncology
  • Medical Informatics
  • Artificial Intelligence in Healthcare

Background:

  • Multidisciplinary teams (MDTs) are crucial in cancer care.
  • Clinical decision support systems (CDSS) like Watson for Oncology (WfO) integrate AI to aid medical professionals.
  • Evaluating the impact of AI-driven tools on patient experience is essential.

Purpose of the Study:

  • To assess the effect of WfO utilization within MDTs on patient satisfaction and perception.
  • To compare patient outcomes between groups using MDTs with and without WfO.
  • To identify factors influencing patient perception in AI-assisted cancer care.

Main Methods:

  • A descriptive study design was employed.
  • Data collected via written surveys from cancer patients in a Korean hospital.
  • Comparison between patients treated by MDTs with WfO versus MDTs alone.

Main Results:

  • The MDT-WfO group showed a higher rate of positive change in patient perception (86.8%) compared to the MDT group (71.2%).
  • Patients in the MDT-WfO group reported higher satisfaction with explanations (9.53 vs. 9.24 points).
  • WfO use increased the probability of positive patient perception by 2.53 times and was associated with higher satisfaction and reliability, especially among younger patients.

Conclusions:

  • Appropriate integration of WfO in oncology care can positively influence patient satisfaction.
  • AI-driven clinical decision support systems have the potential to enhance the patient's overall perception of hospital care.
  • WfO may improve communication and understanding, leading to better patient experiences in cancer treatment.