Transitioning from incident to crisis management to continuity of operations

This paper explores the phases of emergency management following an incident through to continuity of operations. It summarises many of the obvious but often missed problems while responding to and recovering from an incident. The authors discuss what they feel is the key step in managing any incident or crisis - setting up the response quickly and correctly from the very beginning. They give insight about how to bring the right people into the room, how to communicate effectively throughout the incident and, most importantly, when to pull in the business continuity personnel so they can begin assessing the situation to ensure a smooth transition between phases and teams.