Patient satisfaction of hand therapy services

Area of Science:

• Healthcare research
• Rehabilitation sciences
• Patient experience measurement

Background:

• Patient satisfaction is crucial in healthcare but often assessed simplistically.
• Comprehensive evaluation requires considering multiple dimensions of patient experience.

Purpose of the Study:

• To validate the Patient Satisfaction Questionnaire Short Form (PSQ-18) for hand therapy.
• To determine mean patient satisfaction scores in hand therapy recipients.

Main Methods:

• Cross-sectional cohort design with survey techniques.
• Convenience sample of 123 participants receiving hand therapy.
• Utilized the PSQ-18, adapted for hand therapy, to assess satisfaction.

Main Results:

• The mean satisfaction score was 1.81 (SD = 1.26).
• Evaluated subscales included general satisfaction, communication, technical quality, interpersonal manner, time, accessibility, and finances.
• Eighty percent of participants reported satisfaction with services.

Conclusions:

• The adapted PSQ-18 is a suitable outcome measure for hand therapy patient satisfaction.
• The PSQ-18 captures the multidimensional nature of patient satisfaction effectively.