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Design and Implementation Factors for Performance Measurement in Non-profit Organizations: A Literature Review.

Fernanda T Treinta1,2, Louisi F Moura1,2,3, José M Almeida Prado Cestari2,4

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Performance measurement systems (PMS) in non-profit organizations (NPOs) are complex due to social missions. This study synthesizes PMS research in NPOs, proposing frameworks for successful design and implementation.

Keywords:
bibliometric analysisliterature reviewnon-profit organizationsperformance measurement systemssocial network

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Area of Science:

  • Management Science
  • Organizational Studies
  • Non-profit Management

Background:

  • Non-profit organizations (NPOs) face unique challenges in performance measurement due to their social mission and values.
  • Existing performance measurement systems (PMS) often do not fully capture the complexity of NPOs, which consider social impact alongside efficiency and viability.

Approach:

  • A comprehensive literature review was conducted, employing bibliometric and network analyses.
  • A dataset of 240 articles was examined to identify prevalent topics and their interrelationships within PMS research for NPOs.

Key Points:

  • The research identifies the most prevalent topics in PMS for NPOs and their connections.
  • A framework is proposed to organize factors influencing the design and implementation of PMS in NPOs.
  • Key requirements for the successful development of PMS in NPOs are identified.

Conclusions:

  • Performance measurement in NPOs is an emerging field with significant potential for further development.
  • The study contributes a meta-framework for organizing PMS research topics in NPOs and a framework for design-implementation factors.