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Patient value co-creation behavior scale based on the DART model.

Shu-Min Mai, Shu-Wen Su, Dong Wang1

  • 1School of Health Management, Southern Medical University, 1023 Shatai Rd, Guangzhou 510515, China.

The American Journal of Managed Care
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Summary
This summary is machine-generated.

This study developed and validated a scale to measure patient value co-creation behavior using the DART model. The new scale demonstrates reliable and valid psychometric properties for healthcare research.

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Area of Science:

  • Healthcare Management
  • Patient Engagement
  • Health Services Research

Background:

  • Value co-creation emphasizes customer participation in generating value with suppliers.
  • Patient support and cooperation are crucial for enhancing medical care quality.
  • The DART (Dialogue, Access, Risk assessment, Transparency) model systematically defines value co-creation behavior, but its application in healthcare is underexplored.

Purpose of the Study:

  • To develop and evaluate the psychometric properties of a scale measuring patient value co-creation behavior.
  • To adapt the DART model for assessing patient engagement in healthcare settings.
  • To provide a reliable tool for evaluating patient value co-creation behavior.

Main Methods:

  • The Delphi technique was employed with 17 experts to establish scale content.
  • A cross-sectional survey was conducted with 356 outpatients and inpatients.
  • Psychometric properties, including reliability (Cronbach's α, Composite Reliability) and validity (convergent, discriminant), were assessed.

Main Results:

  • A 23-item, 4-dimension patient value co-creation behavior scale was finalized after expert consensus.
  • The scale demonstrated satisfactory reliability with an overall Cronbach's α of 0.934 and dimension CRs ranging from 0.843 to 0.911.
  • Convergent and discriminant validity were confirmed through average variance extracted and model comparisons.

Conclusions:

  • The developed scale exhibits acceptable reliability and validity.
  • This scale can be utilized as an effective evaluation tool for patient value co-creation behavior in healthcare.
  • The findings support the application of the DART model in understanding patient engagement and value co-creation in medical contexts.