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Clinicians' perceptions of PTSD Coach Australia
Esben Strodl1, Jane Shakespeare-Finch1, Karolina K Alichniewicz2
1Institute of Health & Biomedical Innovation, School of Psychology & Counselling, Queensland University of Technology, GPO Box 2434, Brisbane, Qld 4001, Australia.
Internet Interventions
|September 17, 2020
Summary
PTSD Coach Australia is a useful mobile app for Defence members with mental health needs. Clinicians find it acceptable but suggest improvements for user-friendliness and technical issues to enhance its use.
Area of Science:
- Mental Health Technology
- Digital Health Interventions
- Military Mental Healthcare
Background:
- Mobile applications offer potential support for Defence members facing mental health challenges.
- PTSD Coach Australia is a modified version of a US Department of Veteran Affairs app.
- Clinician perceptions significantly influence the adoption and dissemination of mental health apps.
Purpose of the Study:
- To explore mental health clinicians' perceptions of the PTSD Coach Australia app.
- To understand clinician views on the utility and usability of PTSD Coach Australia for Defence members.
Main Methods:
- Qualitative analysis of focus groups (n=33) and individual telephone interviews (n=30) with clinicians.
- Clinicians rated the app's subjective quality using the user version of the Mobile Apps Rating Scale (uMARS).
Main Results:
- Clinicians rated the app's subjective quality as 'average' to 'good'.
- The app was perceived as helpful for symptom tracking, engagement, and between-session strategy implementation.
- Concerns were raised regarding user-friendliness (wordiness, navigation) and technical issues (crashing on Android devices).
Conclusions:
- PTSD Coach Australia is generally considered acceptable and useful by mental health clinicians.
- Addressing clinician-identified concerns is crucial for future development to maximize app utilization.
- Improvements in user-friendliness and technical stability are recommended for PTSD Coach Australia and similar mental health apps.
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