Embedding the Pillars of Quality in Health Information Technology Solutions Using "Integrated Patient Journey...

Area of Science:

• Health Informatics
• Human-Computer Interaction
• Healthcare Quality Improvement

Background:

• Health information technology (HIT) and data analytics present opportunities for healthcare challenges.
• HIT solutions must consider clinical effectiveness, patient safety, and patient experience for robust improvements.
• Multidisciplinary teams are crucial for designing interventions that meet medical protocols and quality goals.

Purpose of the Study:

• Introduce Integrated Patient Journey Mapping (IPJM), a design tool for multidisciplinary teams.
• IPJM aims to assist in designing effective HIT solutions addressing the three pillars of healthcare quality.
• The tool is intended to support requirement analysis, foster empathy, and build shared understanding within teams.

Main Methods:

• A 6-month in-depth case study was conducted.
• The study focused on the use of IPJM during the LEANBH connected health project.
• Data collection involved over 700 hours of participant observation and 10 semistructured interviews.

Main Results:

• IPJM proved to be a constructive tool for multidisciplinary HIT solution design.
• The tool facilitated mapping of patients' physical and emotional journeys for current and proposed services.
• Requirements for digital touchpoints of connected health services were captured by analyzing goals, tasks, constraints, and actors.

Conclusions:

• Integrated Patient Journey Mapping (IPJM) effectively supports multidisciplinary teams in designing complex HIT solutions.
• The tool aids in considering the holistic patient journey, leading to better-designed healthcare technologies.