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Understanding how chiropractors build trust with patients: a mixed-methods study.

Gaelan Connell1, Lesley Bainbridge2,3

  • 1Rehabilitation Sciences, Faculty of Medicine, The University of British Columbia.

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Summary

Chiropractors build patient trust through honesty, communication, and perceived competence. These interpersonal strategies enhance the therapeutic relationship and patient satisfaction in chiropractic care.

Keywords:
MOTS CLÉS: chiropratiquechiropracticconfianceentregententretiensinterpersonal skillsinterviewsmixed-methodsméthodes mixtessondagesurveytrust

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Area of Science:

  • Chiropractic care
  • Healthcare provider-patient relationships
  • Trust in healthcare

Background:

  • Trust is fundamental to therapeutic relationships, impacting patient satisfaction and health behaviors.
  • Higher patient trust in healthcare providers is linked to improved health outcomes.
  • Understanding trust-building in chiropractic care is essential for enhancing patient relationships.

Purpose of the Study:

  • To explore how chiropractors in British Columbia (BC) perceive the process of building patient trust.
  • To identify key factors chiropractors believe contribute to patient trust.

Main Methods:

  • A sequential exploratory mixed-methods design was employed.
  • Qualitative data was gathered through semi-structured interviews with chiropractors.
  • Quantitative data was collected via an online survey distributed to BC Chiropractic Association members.

Main Results:

  • Interviews revealed themes of honesty, communication, perceived competence, and caring as crucial for trust-building.
  • Survey results corroborated the significance of honesty, communication, and perceived competence.
  • These findings highlight the interpersonal strategies chiropractors utilize to foster trust.

Conclusions:

  • Chiropractors can actively cultivate patient trust through various interpersonal strategies.
  • Effective communication, honesty, and demonstrating competence are key to building strong patient relationships in chiropractic practice.