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Peoples' Experiences With Pouches (PEWP) Study: Ostomate-Provider Interactions
Leslie Riggle Miller1, B Mitchell Peck1
1Department of Sociology, University of Oklahoma, Norman, OK, USA.
Journal of Patient Experience
|October 16, 2020
Summary
Nearly half of ostomy patients report inadequate provider communication post-surgery. Higher educational attainment correlates with greater perceived need for comprehensive ostomy care information.
Area of Science:
- Nursing
- Patient Care
- Surgical Outcomes
Background:
- Limited research exists on provider-patient communication for new ostomy patients.
- Effective communication is linked to improved patient health outcomes.
Purpose of the Study:
- To examine ostomy patients' views on provider communication after surgery.
- To determine if current interactions adequately prepare patients for ostomy appliance self-care.
Main Methods:
- A retrospective quantitative study was conducted.
- A national sample of 381 ostomy patients participated.
- Adequacy of provider communication was assessed via self-report.
Main Results:
- 49% of ostomy patients reported inadequate communication from healthcare providers.
- A significant association was found between patients' education level and perceived communication adequacy.
- Patients with lower educational attainment were up to four times more likely to report adequate communication compared to those with higher attainment.
Conclusions:
- Ostomy patients require enhanced communication from providers following surgery.
- Patients with higher educational attainment express a greater need for detailed information regarding ostomy care compared to those with lower educational attainment.
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