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Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing01:23

Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing

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Focusing involves centering a conversation on a message's critical elements or concepts. Focusing is valuable if the talk is vague or patients begin to repeat themselves. Sometimes, when patients are asked about their symptoms, they may go off-topic and try to tell their entire life story. Respectfully, the nurse should bring the conversation back into focus.
This therapeutic technique can also be used when a patient brings up pertinent information during a health-related conversation. The...
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Barriers to Effective Communication II01:21

Barriers to Effective Communication II

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The barriers to effective communication also include cultural barriers, semantic barriers, gender barriers, and time constraints.
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
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Communication01:28

Communication

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Sharing information, concepts, and emotions to foster mutual understanding is communication. The sender, recipient, and transaction must be considered in this manner. The sender is the person who shares the message, the recipient is the person who receives and understands the message, and the transaction is the method used to deliver the message and the variables that affect the communication's context and surroundings. The nurse-client connection is built on therapeutic communication.
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Levels of Communication I: Intrapersonal, Interpersonal, and Small Group01:29

Levels of Communication I: Intrapersonal, Interpersonal, and Small Group

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Interpersonal communication focuses on the exchange of messages between two people.
We can participate in these relationships through verbal, nonverbal, and mediated communication. We engage in verbal communication when we use words during our interaction to convey specific meanings. On the other hand, nonverbal communication refers to various factors that can impact how we understand each other—for example, facial expressions.
We interact with others using mediated technologies like the...
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Therapeutic Communication01:30

Therapeutic Communication

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Communication is a lifelong learning process. Through therapeutic communication, nurses can collect relevant assessment data, provide education and counseling, and interact during nursing interventions. Sending and receiving messages occur through verbal and nonverbal communication techniques and can happen separately or simultaneously.
Verbal communication depends on language or a prescribed way of using words so that people can share information effectively. The critical aspects of verbal...
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Role of Communication in the Nursing Process III: Evaluation and Documentation01:08

Role of Communication in the Nursing Process III: Evaluation and Documentation

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A successful patient outcome depends mainly on the evaluation stage of the nursing process. Evaluation determines effectiveness by reviewing what was done previously after the completion of nursing interventions. Every time a healthcare professional steps in or administers treatment, they must reassess or evaluate the action to ensure the intended result. During the evaluation phase, there are three probable patient outcomes:
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Related Experiment Video

Updated: Dec 5, 2025

Treatment Model for Young Patients with Psychogenic Erectile Dysfunction and Resultant Infertility
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A Multifaceted Approach to Improve Physician Communication Scores.

Ryan McCaffrey1, Dane Hale1, Schawan Kunupakaphun1

  • 1Lawrence General Hospital, Lawrence, MA, USA.

Journal of Patient Experience
|October 16, 2020
PubMed
Summary
This summary is machine-generated.

Community hospitals can improve patient satisfaction by focusing on physician communication. A multipronged intervention enhanced communication scores by 1% annually and improved percentile rank by 35 points.

Keywords:
HCAHPSculture/diversityemployee engagementleadership roundingorganizational communicationpatient satisfactionphysician engagementteam communication

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Area of Science:

  • Healthcare Management
  • Patient Experience
  • Physician Communication

Background:

  • Improving patient satisfaction is a national priority for healthcare organizations.
  • Community hospitals face resource constraints, impacting patient satisfaction initiatives.
  • Hospitalist programs experience challenges with provider variability and turnover, affecting patient experience.

Purpose of the Study:

  • To implement and evaluate a multipronged intervention to improve patient satisfaction scores in a hospitalist program.
  • To assess the impact of appreciative inquiry and specific best practices on physician communication metrics.

Main Methods:

  • Utilized an appreciative inquiry framework for intervention design.
  • Implemented a rounding model where hospitalist leaders provided feedback to providers.
  • Promoted positive feedback communication and encouraged best practices like "teach back" and providing business cards.

Main Results:

  • Physician communication scores improved by approximately 1% annually from fiscal year 2015 to 2018.
  • The hospitalist program's percentile rank in physician communication improved by 35 percentile points.
  • A multifaceted approach demonstrated a positive association with enhanced patient experience.

Conclusions:

  • A multipronged intervention incorporating appreciative inquiry and best practices can significantly improve physician communication.
  • Targeted strategies can enhance patient satisfaction in resource-constrained community hospital settings.
  • Consistent reinforcement of best practices is crucial for sustained improvements in patient experience.