Connecting with strangers in the city: A mattering approach

The evidence that social relationships are associated with well-being is so strong that it is taken as a 'fact' (Kushlev et al., 2018, Journal of Research in Personality, 74, 124). The bulk of the existing evidence derives from research examining social relationships with close others, such as family, romantic partners, and friends (Dolan et al., 2008, Journal Economic Psychology, 29, 94; Li & Kanazawa, 2016, British Journal of Psychology, 107, 675). However, less is known about how connecting with strangers is associated with well-being, how such connections are represented by people, and what motivates people's desire to connect with strangers. This study aims to examine representations and motivations for social connectedness with strangers in contemporary British cities. To do this, an interview study of 52 city-dwellers living in Britain's two largest cities, London and Birmingham, was conducted. The Grid Elaboration Method (GEM) (Joffe & Elsey, 2014, Review of General Psychology, 18, 173), a free association and interview technique, was applied. Thematic analysis revealed that representations of strangers vacillate between 'good' and 'bad', are built upon the 'self/other' thema, are shaped by the contextual factors place, time, and technology, and are motivated by a desire to 'matter'. This work makes a key contribution to the study of social connectedness in cities and can inform effective urban policy.