Older persons and relatives' experience of coordinated care planning via a video meeting

The study aimed to describe coordinated care planning via a video meeting from the perspective of older persons and their relatives.

A qualitative inductive research design was used to describe older persons and relatives' experience of care planning via video meeting.

Eight unstructured interviews were conducted. Purposive sampling resulted in a sample of four older persons and four relatives. The material was analysed by qualitative content analysis.

The theme being excluded illustrates how the older persons and their relatives experienced care planning via a video meeting as lack of a personal relationship, meaninglessness and lack of participation. The older persons and their relatives had a feeling of being excluded and in an unfamiliar situation. Lack of information about the meeting's structure and content impaired their ability to prepare for it beforehand, which led to uncertainty.