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Summary
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Community Care City of Kawartha Lakes adapted services to support vulnerable individuals at home during the pandemic. This case study highlights community-based organization strategies and leadership during a public health crisis.

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Area of Science:

  • Public Health
  • Health Services Management
  • Community Health

Background:

  • Community Care City of Kawartha Lakes, a primary care and community support services provider, operated throughout the COVID-19 pandemic.
  • Recognized the need to support vulnerable populations in safely remaining at home, adhering to public health directives.
  • The home and community care sector plays a crucial role in public health crisis response.

Purpose of the Study:

  • To describe strategies and approaches implemented by a community-based health provider during the pandemic.
  • To reflect on leadership practices and principles that emerged during the crisis.
  • To highlight the contributions of community-based organizations in public health emergencies.

Main Methods:

  • Qualitative description of implemented strategies and leadership reflections.
  • Case study approach focusing on a single community-based organization.
  • Analysis of organizational response within the context of the COVID-19 pandemic.

Main Results:

  • Successful adaptation of primary care, hospice, and community support services.
  • Implementation of strategies to enable safe home-based care for vulnerable individuals.
  • Emergence of key leadership principles focused on community resilience and adaptation.

Conclusions:

  • Community-based organizations are vital in supporting public health directives during crises.
  • Leadership in community health requires adaptability and a focus on vulnerable populations.
  • The experiences offer insights for future pandemic preparedness and response strategies.