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Measuring Process Capability in a Hospital by Using Lean Six Sigma Tools-A Case Study in Bangladesh
Fuad Ahmed Chyon BSc1, Md Sazol Ahmmed BSc1, Md Karimul Alim Shuvo BSc1
1Department of Industrial and Production Engineering, Rajshahi University of Engineering and Technology, Rajshahi, Bangladesh.
Global Advances in Health and Medicine
|October 26, 2020
Summary
This study applied Lean Six Sigma
Area of Science:
- Healthcare Management
- Quality Improvement
- Operations Research
Background:
- The Bangladeshi government prioritizes healthcare system quality.
- Lean Six Sigma enhances productivity and service quality.
- Healthcare process capability measurement is crucial.
Observation:
- The Six Sigma DMAIC model was implemented in a hospital dialysis unit.
- Tools such as SIPOC diagrams, P Control charts, Fishbone diagrams, and Pareto analysis were utilized.
- The study focused on measuring process capability within the dialysis unit.
Findings:
- The DMAIC model successfully identified key issues within the dialysis unit.
- Process capability measurement highlighted areas for improvement.
- Analysis provided a clear understanding of the dialysis unit's operational challenges.
Implications:
- Recommendations were developed to address identified problems.
- Implementation of findings can enhance service rates and patient safety.
- This approach offers a framework for quality improvement in healthcare settings.
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