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Health Information Technology and Healthcare Information System

Health Information Technology and Healthcare Information System

Health Information Technology (HIT)
Health Information Technology, commonly called HIT, integrates advanced information systems and technology in healthcare settings. Its primary functions include:

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Nursing Clinical Information System (NCIS)
A Nursing Clinical Information System (NCIS) is a specialized type of healthcare information system tailored to meet the unique needs of nursing practice. It incorporates the principles of nursing informatics to streamline information management and improve the quality of care delivery.
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E-Patient Counseling Trial E-PACO: Computer Based Education versus Nurse Counseling for Patients to Prepare for Colonoscopy

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Customer Experience and Satisfaction in Private Insurance Web Areas.

M Dolores Méndez-Aparicio¹, Ana Jiménez-Zarco¹, Alicia Izquierdo-Yusta²

¹Economics and Business Faculty, Open University of Catalonia, Barcelona, Spain.

Frontiers in Psychology

|November 9, 2020

Summary

Digital transformation enhances insurance services by focusing on emotional value and co-creation. Perceived digital quality, not expectations, drives customer experience and satisfaction in web areas.

Keywords:

co-creation customer digital experience customer expectations customer satisfaction effect WOW insurance field private customer web areas quality web

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Area of Science:

Business and Management
Information Systems
Marketing

Background:

Digital transformation enables insurance companies to offer supplementary services enhancing user experience.
Appealing to customer emotions through co-creation can differentiate brands in the rational insurance market.

Purpose of the Study:

To determine the role of expectations and perceived quality in the digital customer experience.
To analyze the relationship between customer experience and satisfaction in online insurance.
To identify key digital attributes valued by insurance customers.

Main Methods:

Analysis of 4,178 registered customers using partial least squares (PLS) technique.
Development of a predictive model for customer experience in digital insurance.

Main Results:

The 'WOW effect' significantly correlates with customer satisfaction.
Customer expectations primarily influence attitudes before web interaction.
Perceived digital quality (usefulness, information, technology) is crucial for the actual customer experience during web consumption.

Conclusions:

Perceived digital quality, particularly usefulness, information, and technology, is the primary driver of digital customer experience and satisfaction in insurance.
Co-creation in digital design offers cost savings and enhances customer experience, fostering loyalty and sustainable business growth.