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Updated: Dec 1, 2025

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Published on: July 1, 2015
Moving FORWARD With Patient Experience and Employee Engagement
1Michael Dellosso, PTA, is a Physical Therapy Assistant, Wellspan VNA Home Care, Gettysburg, Pennsylvania.
Abstract:
The author shares his philosophy for patient experience and employee engagement, using the acronym FORWARD: Find a better way; Offer a helping hand; Respect for all; Working as one; Assume positive intent; Raise the bar; and Do the right thing. Suggestions for actions to take for each of the seven values in FORWARD are provided.
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