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Association between continuity and access in primary care: a retrospective cohort study
Lisa L Cook1, Richard P Golonka2, Charles M Cook2
1Applied Research & Evaluation Services, Primary Health Care (L. Cook, C. Cook), Alberta Health Services; Faculty of Health Sciences (L. Cook, Spenceley), University of Lethbridge, Lethbridge, Alta.; Applied Research & Evaluation Services, Primary Health Care (Golonka), Alberta Health Services, Edmonton, Alta.; Applied Research & Evaluation Services, Primary Health Care (Walker), Alberta Health Services; Cumming School of Medicine (Walker, Faris), University of Calgary; Health Services Statistical & Analytics Methods, Analytics, Data Integration, Measurement & Reporting (Faris), Alberta Health Services, Calgary, Alta.; Enhancing Care in the Community (Lewanczuk), Alberta Health Services; Department of Medicine (Lewanczuk), University of Alberta, Edmonton, Alta.; Chinook Primary Care Network (Wedel, Byers, Collins); Primary Health Care Integration Network (Love), Alberta Health Services; Public & Primary Health Care (Andres), Alberta Health Services, Lethbridge, Alta.; Applied Research & Evaluation Services, Primary Health Care (Oddie), Alberta Health Services, Red Deer, Alta.; Faculty of Social Sciences (Oddie), University of Calgary, Calgary, Alta. Lisa.Cook@ahs.ca.
Improving primary care physician access enhances patient continuity of care. Better access reduces emergency department visits and improves provider continuity, while worsening access has the opposite effect.
Area of Science:
- Primary Care Medicine
- Health Services Research
- Health Policy
Background:
- Continuity of care is a fundamental principle of primary care.
- Understanding factors influencing continuity is crucial for effective healthcare delivery.
Purpose of the Study:
- To investigate the relationship between changes in primary care physician (PCP) access and continuity of care.
- To assess the impact of improved and worsened PCP access on provider continuity, discontinuity, and emergency department (ED) utilization.
Main Methods:
- Retrospective cohort study of 190 primary care physicians in Alberta, Canada (2009-2016).
- Access measured by time to the third next available appointment.
- Provider continuity, clinic continuity, discontinuity, and ED visits analyzed using multilevel models.
Main Results:
- Physicians with improved access showed a 6.8% annual increase in provider continuity and a 2.1% annual reduction in discontinuity.
- Improved access was associated with 78 fewer ED visits per 1000 patients annually compared to stable access.
- Worsening access correlated with a 6.2% decrease in provider continuity and 64 more ED visits per 1000 patients annually.
Conclusions:
- Changes in PCP appointment access significantly impact patient continuity of care.
- Improving access, by reducing wait times for appointments, may be a key strategy to enhance continuity and reduce ED use.
- Healthcare systems should focus on optimizing PCP access to strengthen primary care delivery.
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