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State-Transition Modeling of Human-Robot Interaction for Easy Crowdsourced Robot Control
Masaya Iwasaki1, Mizuki Ikeda1, Tatsuyuki Kawamura2
1Department of Adaptive Machine Systems, Osaka University, Suita 565-0871, Japan.
Sensors (Basel, Switzerland)
|November 18, 2020
Summary
Crowdsourcing enables untrained internet users to remotely operate robots for sales. This approach enhances the robot
Area of Science:
- Human-Robot Interaction
- Sales Technology
- Crowdsourcing Applications
Background:
- Robotic salespeople often lack social presence, hindering autonomous sales.
- Remote operation of robots requires skilled human operators.
Purpose of the Study:
- To investigate crowdsourcing for remote robot operation in sales.
- To develop and evaluate a user interface for amateur robot operators.
- To enhance robot social presence and sales facilitation through remote human control.
Main Methods:
- Developed a remote user interface for robot operation.
- Modeled customer-robot interaction flow as a state transition.
- Integrated robot sensor information with the interface.
- Conducted experiments with amateur operators in a real environment.
Main Results:
- The developed interface improved the robot's social presence.
- Remote operation by first-time users facilitated customer purchasing activity.
- The crowdsourcing model proved effective for sales promotion.
Conclusions:
- Crowdsourcing is a viable method for remote robot sales operations.
- The developed interface enhances robot social presence and sales effectiveness.
- Amateur operators can successfully facilitate sales using the proposed system.
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