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Published on: September 24, 2020
Acute Care Management During a Pandemic.
Kelli Chovanec1,2, Nicole R Howard1,2
1Kelli Chovanec, DNP, RN, NE-BC, is the System Director for Care Navigation at ProMedica Health System, where she drives the care management strategy and model across the continuum of care with a focus on integration and population health management. Kelli provides strategic, operational, and thought leadership to support the organizational goals in the value-based health care environment. She is passionate about empowering nurses to work to the top of licensure to support patients in the self-management of oftentimes complex chronic conditions and serves as a systems expert regarding population health programs in various care settings. Kelli has 15 years of progressive nursing leadership experience in the areas of transitional and longitudinal care management, inpatient rehabilitation, and acute nursing. She earned a Bachelor of Science in Nursing degree from the University of Toledo in 2005, a Master of Science in Nursing degree in 2008, and a doctorate degree in Nursing Practice from Chamberlain University in 2020. Kelli is a Board Certified Nurse Executive through the American Nursing Association and a member of the Case Management Society of America.
Transitional care management adapted to a virtual model during the Covid-19 pandemic to support hospitalized patients. This innovative approach ensured continuity of care and improved patient outcomes post-discharge.
Area of Science:
- Healthcare Management
- Public Health
- Patient Care
Background:
- The Covid-19 pandemic presented significant challenges to hospital discharge planning and transitional care management.
- Rapidly evolving healthcare environments necessitated innovative strategies for effective patient care transitions.
Purpose of the Study:
- To review the experiences of an integrated urban health system in implementing innovative hospital discharge planning during the pandemic.
- To explore strategies for effective communication, patient/family engagement, trust-building, and connection to post-discharge services.
Main Methods:
- The study describes the transformation of acute care management during the Covid-19 pandemic.
- Focuses on meeting the discharge planning needs of hospitalized patients within a large, urban, integrated health care system.
Main Results:
- The care management approach shifted to an entirely virtual, remote model.
- Transitional care support was maintained for hospitalized patients, mitigating risks associated with unfavorable outcomes.
Conclusions:
- Transitional care management is crucial for positive patient outcomes, extending beyond hospital discharge.
- Insights from the pandemic response are transferable to routine care management, emphasizing multifaceted interventions for at-risk populations.
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