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Related Concept Videos

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The formation of teeth, also known as odontogenesis, is a complex process that begins in utero, around the sixth week of embryonic development. There are three stages to this process: the bud stage, the cap stage, and the bell stage.
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Reporting and recording are crucial in data documentation. The timely, thorough, and accurate documentation of facts is essential when recording patient data. Failure to record findings during an assessment or interpretation of a problem will result in loss of information and make the patient document unreliable. The reader is left with general impressions if the information is not specific. A recording is documenting data of the individual's health information in a traceable, secure, and...
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The human tooth enables us to eat a variety of foods, speak clearly, and even aid in shaping our faces. Teeth are composed of various elements that work together. Here's a detailed look at the anatomy of a human tooth.
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Developing a coding taxonomy to analyze dental regulatory complaints.

Monika Roerig1, Julie Farmer2, Abdulrahman Ghoneim1

  • 1Dental Public Health, Faculty of Dentistry, University of Toronto, Toronto, Canada.

BMC Health Services Research
|November 26, 2020
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Summary

A new coding taxonomy was developed to analyze public complaints made to dental regulatory authorities (DRAs) in Canada. This tool helps identify trends and improve quality assurance in dental care.

Keywords:
ComplaintQuality of CareRegulation

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Area of Science:

  • Dental regulatory affairs
  • Public health and safety
  • Healthcare quality improvement

Background:

  • Dental regulatory authorities (DRAs) investigate public complaints as part of their mandate.
  • Understanding complaint nature and trends is crucial for public protection.
  • The Royal College of Dental Surgeons of Ontario (RCDSO) is Canada's largest DRA.

Purpose of the Study:

  • To develop a coding taxonomy for systematic analysis of public complaints made to the RCDSO.
  • To understand the nature of and identify trends in dental complaints.

Main Methods:

  • A two-pronged approach was used: literature search for existing frameworks and refinement using RCDSO complaint letters (n=174).
  • The taxonomy's feasibility was assessed using a sample of complaint letters.
  • Inter-coder reliability was evaluated using a separate sample (n=110).

Main Results:

  • The developed taxonomy includes three domains, seven categories, 23 sub-categories, and over 100 complaint codes.
  • Pilot testing confirmed the taxonomy's feasibility and applicability for systematic complaint analysis.
  • The taxonomy provides a reliable method for documenting and interpreting dental complaints.

Conclusions:

  • The coding taxonomy enables reliable documentation and interpretation of complaints received by DRAs in Canada.
  • It facilitates the identification and monitoring of complaint trends.
  • The taxonomy can be utilized for quality assurance and improvement initiatives in dental regulation.