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Devising a protocol for calling 999 from a dental practice and using SBAR to ensure effective communication and
Phil Jevon1, Shaam Shamsi2, Steve Cornforth3
1PGCE Academy Tutor, Walsall Teaching Academy, Manor Hospital, Walsall, UK. phil.jevon@walsallhealthcare.nhs.uk.
British Dental Journal
|November 28, 2020
Summary
Dental practices should use the Situation, Background, Assessment, and Recommendation (SBAR) tool for safe and effective communication when calling emergency services. This ensures proficient handling of medical emergencies, even during a pandemic.
Area of Science:
- Dental Medicine
- Emergency Medical Services
- Healthcare Communication
Background:
- Medical emergencies can occur in dental practices, necessitating ambulance calls.
- Effective communication with emergency services is crucial for patient safety.
- The COVID-19 pandemic highlighted the need for robust emergency protocols.
Purpose of the Study:
- To outline the procedure for calling emergency services from a dental practice.
- To emphasize the importance of the SBAR communication tool.
- To ensure safe and proficient handling of dental practice medical emergencies.
Main Methods:
- Review of emergency call procedures in dental settings.
- Application of the SBAR (Situation, Background, Assessment, Recommendation) communication tool.
- Discussion of communication strategies during ambulance handover.
Main Results:
- Implementing SBAR improves clarity and efficiency in emergency calls.
- Standardized communication reduces errors during critical incidents.
- Protocols remain vital even amidst public health crises.
Conclusions:
- The SBAR tool is essential for effective communication with ambulance services during dental emergencies.
- Adherence to established emergency protocols ensures patient safety and proficient care.
- Dental practices must maintain preparedness for medical emergencies, utilizing structured communication methods.
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