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Policy and contextual considerations for enabling learning support roles in digital environments.

Jill Stefaniak1

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Area of Science:

  • Educational Technology
  • Online Learning
  • Digital Pedagogy

Background:

  • Addresses the need for effective learner support in online education, building upon existing guidelines.
  • Highlights the challenges and opportunities presented by the current pandemic for digital learning environments.
  • Recognizes the importance of balancing learning environment affordances with learner needs.

Purpose of the Study:

  • To adapt and apply Nacu et al.'s (2018) heuristic method for educator learner support roles in online education.
  • To explore strategies for leveraging learner support to optimize the use of digital learning affordances.
  • To examine the implications for social equity and policy reform in digital education.

Main Methods:

  • Contextual analysis of Nacu et al.'s (2018) guidelines for online learner support.
  • Application of a heuristic method to contemporary online learning scenarios, particularly during the pandemic.
  • Discussion of implications for social equity and education policy.

Main Results:

  • The heuristic method provides a practical framework for educators to enhance learner support in online settings.
  • Effective learner support can bridge the gap between digital environment capabilities and individual learner needs.
  • Recommendations for addressing social inequities and informing education policy in digital contexts.

Conclusions:

  • Educator learner support is crucial for successful online education, especially in crisis situations.
  • The heuristic approach offers a valuable tool for optimizing online learning experiences.
  • Urgent attention is needed to ensure digital education promotes equity and informs policy.