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(Neg)Entropic Scenarios Affecting the Wicked Design Spaces of Knowledge Management Systems
1Business School, University of Stellenbosch, Bellville Campus, Carl Cronje Dr., Bellville, Cape Town 7530, South Africa.
Entropy (Basel, Switzerland)
|December 8, 2020
Summary
Current knowledge management practices face challenges like information overload and career fears. This paper proposes a decentralized approach to empower individual knowledge workers, fostering co-evolution with organizational systems for a sustainable future.
Area of Science:
- Knowledge Management
- Information Science
- Organizational Behavior
Background:
- Societal progress towards knowledge societies is hindered by information overload, attention deficits, and career anxieties.
- These issues stem from information entropy and structural holes in current knowledge management and creation practices.
- Existing systems often fail to manage invisible private and undiscoverable public knowledge effectively.
Purpose of the Study:
- To identify the root causes of compromised knowledge society development.
- To propose a novel decentralized generative knowledge management (KM) approach.
- To foster the co-evolution of individual knowledge workers and organizational KM systems.
Main Methods:
- Design science research and prototyping.
- Analysis of information entropy and structural holes in KM.
- Development of a decentralized generative KM framework.
Main Results:
- Identified information entropy and structural holes as key inhibitors of knowledge creation and management.
- Proposed a decentralized generative KM approach prioritizing individual knowledge worker capacity.
- Demonstrated potential for fruitful co-evolution between individual and organizational KM.
Conclusions:
- Current KM practices are unsustainable and inhibit knowledge workers.
- A decentralized generative KM approach offers a viable solution for capacity development.
- This approach has the potential to become a general-purpose technology for future knowledge ecosystems.
Keywords:
Popper’s worldsentropygranularityknowledge managementknowledge management systemspersonal knowledge managementsystems thinkingMore Related Videos
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