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Related Experiment Video

Updated: Nov 21, 2025

Author Spotlight: Improving Radiation Therapy Access with Radiation Planning Assistant
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Assessment of Patient Satisfaction Among Cancer Patients Undergoing Radiotherapy.

R Samant1, E Cisa-Paré2, K Balchin2

  • 1The Ottawa Hospital Cancer Centre, 501 Smyth Road, Ottawa, Ontario, K1H 8L6, Canada. rsamant@toh.ca.

Journal of Cancer Education : the Official Journal of the American Association for Cancer Education
|January 12, 2021
PubMed
Summary

Patient satisfaction with radiation therapy is high, driven by knowledgeable and compassionate healthcare providers. However, patients desire more holistic support, including spiritual and cultural needs, and better information on additional resources.

Keywords:
HCP interactionPatient satisfactionPatient-centered care

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Area of Science:

  • Oncology
  • Patient Experience
  • Healthcare Quality

Background:

  • The patient-provider relationship significantly influences overall healthcare satisfaction.
  • Understanding patient-perceived qualities is crucial for enhancing the healthcare experience.

Purpose of the Study:

  • To survey patients undergoing radiation therapy about valued healthcare provider qualities.
  • To identify areas for improvement in patient-provider interactions during cancer treatment.

Main Methods:

  • An ethics-approved, 35-item patient satisfaction survey was administered.
  • 199 patients undergoing radiation therapy completed the survey.

Main Results:

  • High patient satisfaction reported, with 95% finding physicians sensitive and compassionate.
  • Top-rated qualities included knowledge, kindness, honesty, communication, and a cheerful attitude.
  • Areas for improvement: future appointments, clinical trial info, community resources, and addressing spiritual/cultural needs.

Conclusions:

  • Radiation therapy patients report high satisfaction, valuing provider knowledge and compassion.
  • Holistic care improvements are needed, particularly addressing spiritual and cultural needs.
  • Clinicians should recognize their role extends beyond medical expertise to encompass comprehensive patient well-being.