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Human factors and ergonomics systems approach to the COVID-19 healthcare crisis
Pascale Carayon1, Shawna Perry2
1Leon and Elizabeth Janssen Professor in the College of Engineering, Department of Industrial & Systems Engineering, Director of the Wisconsin Institute for Healthcare Systems Engineering; University of Wisconsin-Madison, 1550 Engineering Drive, Madison, WI 53705, USA.
Abstract:
A human factors and ergonomics (HFE) systems approach offers a model for adjusting work systems and care processes in response to a healthcare crisis such as COVID-19. Using the Systems Engineering Initiative for Patient Safety (SEIPS) model of work system and patient safety, we describe various work system barriers and facilitators experienced by healthcare workers during the COVID-19 crisis. We propose a set of five principles based on this HFE systems approach related to novel pandemic: (i) deferring to local expertise, (ii) facilitating adaptive behaviors, (iii) enhancing interactions between system elements and levels along the patient journey, (iv) re-purposing existing processes and (v) encouraging dynamic continuous learning.
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