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Patient Experiences With Transfer for Community Hospital Inpatient Admission From an Academic Emergency Department.
Jonathan D Sonis1,2, Yosef Berlyand2,3, Brian J Yun1,2
1Department of Emergency Medicine, Massachusetts General Hospital, Boston, MA, USA.
Journal of Patient Experience
|January 18, 2021
Summary
Patients transferred from busy emergency departments (EDs) to community hospitals reported positive experiences. Most found the decision and transfer process easy, indicating a successful alternative care pathway.
Area of Science:
- Healthcare Management
- Patient Experience Research
- Emergency Medicine
Background:
- Emergency department (ED) crowding is a persistent problem impacting patient care quality.
- Alternative care pathways, such as community hospital transfers, are explored to alleviate ED congestion.
Purpose of the Study:
- To evaluate the patient experience of individuals transferred from an academic ED to an affiliated community hospital.
- To assess patient satisfaction with the decision-making and transfer process.
Main Methods:
- A survey-based retrospective cohort study was conducted.
- Participants who agreed to transfer from a large academic ED to a community hospital were surveyed.
Main Results:
- 85% of patients rated their overall experience as great or good.
- 92% found the decision to transfer easy.
- 95% reported the transfer process was easy.
Conclusions:
- Transferring patients from academic EDs to affiliated community hospitals can provide a positive patient experience.
- This alternative pathway appears effective in managing ED crowding while maintaining patient satisfaction.
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