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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
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Examining the Association Between Chaplain Care and Patient Experience.

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Summary
This summary is machine-generated.

Chaplain care may not directly improve patient experience scores, despite initial assumptions. Further research is needed to understand the complex relationship between spiritual care and patient satisfaction in hospitals.

Keywords:
HCAHPSchaplainpatient experiencepatient satisfactionspiritual care

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Area of Science:

  • Healthcare Management
  • Patient Experience Research
  • Spiritual Care Studies

Background:

  • Growing evidence suggests chaplain care enhances patient/family satisfaction in hospitals.
  • The precise impact of chaplain care on objective patient experience metrics requires further investigation.

Purpose of the Study:

  • To examine the association between chaplain care and patient experience.
  • To analyze patient experience data from a large academic medical center.

Main Methods:

  • Retrospective analysis of 11,741 patients' electronic medical records and survey responses (2011-2017).
  • Inclusion of Hospital Consumer Assessment of Healthcare Providers and Systems and Press Ganey survey data.
  • Multivariable regression models adjusting for self-rated health and demographics.

Main Results:

  • 26.5% of patients received chaplain care; those with lower self-rated health were more likely to receive it.
  • Bivariate analysis showed an association between chaplain care and lower likelihood of highest patient experience scores.
  • Multivariable models found this association to be nonsignificant after adjusting for covariates.

Conclusions:

  • The association between chaplain care and patient experience is complex and not directly linear.
  • Initial findings suggesting a negative association were not supported by adjusted analyses.
  • Further research is essential to elucidate the nuanced relationship between spiritual care and patient outcomes.