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The Relationship Between Patient Satisfaction With Hospitalization and Outcomes Up to 6 Months Post-Discharge in
Paige M Anderson1, Rachel Krallman2, Daniel Montgomery2
1University of Pittsburgh Medical Center, Pittsburgh, PA, USA.
Journal of Patient Experience
|January 18, 2021
Summary
Higher patient satisfaction after cardiac events is linked to better post-discharge outcomes, including fewer readmissions and lower mortality. This suggests patient feedback can guide health system improvements.
Area of Science:
- Cardiology
- Health Services Research
- Patient Experience
Background:
- The relationship between inpatient satisfaction and post-discharge outcomes for cardiac patients is not well understood.
- Patient satisfaction surveys offer insights into care quality.
Purpose of the Study:
- To investigate the association between inpatient hospital satisfaction and clinical outcomes up to six months post-discharge in cardiac patients.
- To identify specific aspects of patient satisfaction that correlate with improved health outcomes.
Main Methods:
- Analysis of data from 327 cardiac patients in the Bridging the Discharge Gap Effectively database.
- Utilized patient satisfaction surveys and post-discharge outcome data (readmissions, ED visits, mortality).
Main Results:
- Higher satisfaction with discharge processes correlated with reduced 90-day readmissions.
- Greater satisfaction with staff managing personal issues linked to fewer 6-month ED visits.
- Overall care satisfaction associated with lower 6-month mortality.
- Nonwhite patients reported lower satisfaction with nursing care.
Conclusions:
- Significant associations exist between cardiac patient satisfaction and post-discharge outcomes.
- Enhanced patient satisfaction appears to correlate with better clinical results.
- Patient satisfaction metrics can highlight areas for health system enhancement.
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