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Related Concept Videos

Health Information Technology and Healthcare Information System01:30

Health Information Technology and Healthcare Information System

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Health Information Technology (HIT)
Health Information Technology, commonly called HIT, integrates advanced information systems and technology in healthcare settings. Its primary functions include:
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Issues And Trends In Healthcare Delivery System01:29

Issues And Trends In Healthcare Delivery System

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The issues and trends in healthcare delivery are constantly changing. The COVID-19 pandemic is one recent issue that wreaked havoc on healthcare systems, causing a shortage of healthcare workers, high demand for medicines and supplies, and increased medical expenditure due to a lack of insurance. Other issues include rising healthcare costs and care fragmentation.
Cost Containment
Payment for healthcare services has historically promoted adoption of costly and often unnecessary or inefficient...
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Therapeutic Communication01:30

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Communication is a lifelong learning process. Through therapeutic communication, nurses can collect relevant assessment data, provide education and counseling, and interact during nursing interventions. Sending and receiving messages occur through verbal and nonverbal communication techniques and can happen separately or simultaneously.
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Health Literacy01:21

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Health literacy is an individual's or a community's capacity to comprehend, receive, read, and use relevant healthcare information and services. The World Health Organization (WHO, 2018) defines health literacy as the cognitive and social skills that determine the ability of individuals to gain access to, understand, and use information in ways that promote and maintain good health. As a result, the WHO helps individuals manage long-term health concerns, participate in preventative...
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Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing01:23

Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing

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Focusing involves centering a conversation on a message's critical elements or concepts. Focusing is valuable if the talk is vague or patients begin to repeat themselves. Sometimes, when patients are asked about their symptoms, they may go off-topic and try to tell their entire life story. Respectfully, the nurse should bring the conversation back into focus.
This therapeutic technique can also be used when a patient brings up pertinent information during a health-related conversation. The...
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Immune Response Against Viral Pathogens01:29

Immune Response Against Viral Pathogens

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The immune system's response to viral infections is a complex and coordinated process involving natural killer (NK) cells, T cell-mediated responses, and antibody-mediated responses.
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Related Experiment Video

Updated: Nov 19, 2025

Bridging the Technology Divide in the COVID-19 Era: Using Virtual Outreach to Expose Middle and High School Students to Imaging Technology
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Leveraging conversational technology to answer common COVID-19 questions.

Mollie McKillop1, Brett R South1, Anita Preininger1

  • 1IBM Watson Health, Cambridge, Massachusetts, USA.

Journal of the American Medical Informatics Association : JAMIA
|January 31, 2021
PubMed
Summary

Conversational AI platforms like Watson Assistant rapidly deployed COVID-19 information bots globally. These tools effectively addressed urgent public health needs during the pandemic, demonstrating significant user adoption and message delivery.

Keywords:
COVID-19chatbotsconversational technologiespandemicspublic healthtelemedicine

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Area of Science:

  • Public Health
  • Health Informatics
  • Artificial Intelligence

Background:

  • The COVID-19 pandemic created a critical need for accessible and timely health information.
  • Rapidly evolving scientific understanding necessitated dynamic information dissemination strategies.

Purpose of the Study:

  • To describe the deployment and adoption of conversational agents for COVID-19 information.
  • To evaluate the use cases and effectiveness of AI-driven information delivery during a pandemic.

Main Methods:

  • Utilized Watson Assistant (WA) platform to develop and deploy conversational agents.
  • Tracked adoption metrics including user numbers, messages sent, and conversational turns.
  • Analyzed deployments across governmental, employer, provider, and health plan organizations.

Main Results:

  • 37 institutions across 9 countries deployed COVID-19 agents using WA.
  • Over 6.8 million messages were delivered.
  • Mean conversational turns per session ranged from 1.9 to 3.5, indicating active user engagement.

Conclusions:

  • Conversational technologies can be rapidly deployed for pandemic response.
  • AI-powered chatbots show global adoption and effectiveness in disseminating critical health information.
  • This technology offers a scalable solution for public health communication challenges.