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The most used questionnaires for evaluating telemedicine services.
Sadrieh Hajesmaeel-Gohari1, Kambiz Bahaadinbeigy2
1Medical Informatics Research Center, Institute for Futures Studies in Health, Kerman University of Medical Sciences, Kerman, Iran.
BMC Medical Informatics and Decision Making
|February 3, 2021
Summary
Researchers reviewed questionnaires used in telemedicine studies. Satisfaction and usability were most frequently evaluated, with the Telehealth Usability Questionnaire (TUQ) and Telemedicine Satisfaction Questionnaire (TSQ) being most common.
Area of Science:
- Health Informatics
- Telemedicine Research
- Patient Experience Measurement
Background:
- Questionnaires are vital for assessing telemedicine services.
- Selecting appropriate evaluation tools can be challenging for researchers.
- This study identifies common questionnaires and their application in telemedicine research.
Purpose of the Study:
- To review questionnaires used in telemedicine evaluations.
- To determine the most frequently utilized questionnaires.
- To identify the aspects of telemedicine services captured by these questionnaires.
Main Methods:
- A systematic search of the PubMed database was conducted in August 2020.
- Data extracted included publication details, evaluation type, and questionnaires used.
- Descriptive statistics were employed for data analysis.
Main Results:
- Fifty-three articles were analyzed, focusing on questionnaire use in telemedicine.
- Questionnaires primarily assessed satisfaction (49%) and usability (34%).
- The Telehealth Usability Questionnaire (TUQ), Telemedicine Satisfaction Questionnaire (TSQ), and Service User Technology Acceptability Questionnaire (SUTAQ) were most frequent.
Conclusions:
- Future telemedicine evaluations should prioritize comprehensive, user-centered questionnaires.
- Focusing on user needs, acceptance, and implementation alongside satisfaction and usability can optimize telemedicine.
- Developing tailored or more concise questionnaires can enhance evaluation effectiveness.
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