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Implementation of the Nursing Services Management Model in 16 hospitals
Elizabeth Akemi Nishio1, Letícia de Fatima Lazarini1, Maria Elisabete Salvador2
1Associação Paulista para o Desenvolvimento da Medicina. São Paulo, São Paulo, Brazil.
Revista Brasileira De Enfermagem
|February 10, 2021
Summary
Implementing a Nursing Services Management Model improved healthcare quality and staff motivation. Manager commitment and resource allocation were key to enhancing nursing care and professional well-being.
Area of Science:
- Healthcare Management
- Nursing Administration
- Organizational Development
Background:
- Hospitals managed by social health organizations require effective management models.
- A 20-year period (1998-2018) allowed for comprehensive implementation and evaluation.
Purpose of the Study:
- To detail the implementation of a Nursing Services Management Model.
- To present key results from its application in Brazilian hospitals.
Main Methods:
- An experience report detailing the implementation process.
- Study conducted across 16 hospitals in São Paulo, Brazil.
Main Results:
- Implementation focused on management structure, care processes, and professional development.
- Monitoring utilized specific protocols for each area.
Conclusions:
- Ensuring nursing professional well-being is linked to effective, quality-driven care.
- A culture of care excellence boosts staff motivation and expectations.
- Managerial commitment and resource provision significantly improved nursing service quality.
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