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Updated: Nov 17, 2025

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Exploring parental perceptions of a family-centred model of care in a public child development service

Nicole L Argall1, Emma Johnson1, Elissa Cox1

  • 1Child Development Service, 157842Townsville Hospital and Health Service, Australia.

Journal of Child Health Care : for Professionals Working with Children in the Hospital and Community
|February 11, 2021
PubMed

Insights

Family-centred care (FCC) in Child Development Services (CDS) is valued by parents for communication and holistic approaches. However, families experienced stress due to unclear wait times and transitions.

Area of Science:

  • Paediatric Allied Health
  • Child Development Services
  • Family-Centred Care

Background:

  • Family-centred care (FCC) is a key principle in paediatric allied health.
  • Limited evidence exists on implementing FCC in Child Development Services (CDS).
  • This study addresses the gap in translating FCC theory into practical application within CDS.

Purpose of the Study:

  • To describe and evaluate parent perceptions of a family-centred care model.
  • To identify meaningful components of FCC from the consumer perspective.
  • To explore practical strategies for delivering care within a family-centred framework in CDS.

Main Methods:

  • A publicly funded Child Development Service (CDS) implemented a specific care pathway.
  • 15 parents participated in semi-structured interviews and service satisfaction rating scales.
  • Data were analyzed using thematic analysis and data triangulation for validity.

Main Results:

  • Parents positively perceived the family-centred care model.
  • Key valued components included communication, respect, partnership, and therapist skills.
  • Benefits of a holistic approach and staffing continuity were identified; however, wait times and transitions caused stress.

Conclusions:

  • The implemented family-centred care model is positively perceived by families.
  • Communication, respect, partnership, and holistic care are crucial for effective FCC in CDS.
  • Addressing uncertainties in wait list time frames and transition points is essential for reducing family stress.

Keywords:
Child developmentfamily-centred caremodel of carepatient-centred care

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