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Caring for Persons With Intellectual Disabilities and Challenging Behavior: Staff Experiences With a Web-Based

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Summary

Web-based training enhances care for individuals with intellectual disabilities. Staff reported improved communication skills and deeper understanding, leading to better workplace learning and professional development in disability services.

Keywords:
communicationhealth and social care servicesintellectual disabilityprofessionalsquality of careweb-based trainingworkplace learning

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Area of Science:

  • Healthcare Communication
  • Intellectual Disabilities Care
  • Workplace Training

Background:

  • Effective communication is vital in healthcare, particularly for individuals with intellectual disabilities who often face communication barriers.
  • A knowledge gap exists among disability sector staff regarding effective communication strategies.
  • Challenges in competence provision within municipal health and social care services highlight the need for improved training.

Purpose of the Study:

  • To explore staff experiences with web-based training for caring for persons with intellectual disabilities and challenging behavior.
  • To evaluate the effectiveness of web-based training in enhancing professional competence.
  • To contribute to the development of well-evaluated web-based training for this specific context.

Main Methods:

  • Conducted 14 semi-structured interviews with staff members.
  • Utilized qualitative content analysis (manifest and latent) to analyze interview data.
  • Focused on staff experiences with web-based training in their professional roles.

Main Results:

  • A central theme emerged: web-based training fosters workplace learning by promoting reflection and awareness in caring for individuals with intellectual disabilities and challenging behaviors.
  • The training led to staff gaining new insights into client care and the importance of interaction.
  • Professional teamwork was identified as crucial for effective care delivery.

Conclusions:

  • Web-based training demonstrably strengthens professional care for individuals with intellectual disabilities and challenging behaviors.
  • Staff reported enhanced understanding and improved care practices.
  • Further research involving other healthcare professionals is recommended to improve competence provision and overall care quality.