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A digital approach in the rapid response to COVID-19 - Experience of a paediatric institution

Daryl R Cheng1, Andrew Coote2, Mike South1

  • 1Department of General Medicine, The Royal Children's Hospital Melbourne, Parkville, Australia; EMR Project Team, The Royal Children's Hospital Melbourne, Parkville, Australia; Department of Paediatrics, University of Melbourne, Australia; Murdoch Children's Research Institute, Parkville, Australia.

International Journal of Medical Informatics
|February 15, 2021
PubMed

Insights

The Royal Children's Hospital Melbourne rapidly adopted digital health solutions, including electronic medical records and telehealth, to manage COVID-19 patient care. This digital transformation enhanced healthcare delivery and enabled remote work for clinicians.

Area of Science:

  • Digital Health
  • Health Informatics
  • Healthcare Management

Background:

  • The COVID-19 pandemic necessitated rapid changes in healthcare delivery across Australia.
  • A tertiary pediatric institution, The Royal Children's Hospital Melbourne (RCH), implemented a comprehensive digital health strategy.
  • This strategy centered on optimizing an integrated electronic medical record (EMR) system.

Purpose of the Study:

  • To outline the key aspects of the COVID-19 digital health strategy implemented at RCH.
  • To highlight the rapid transition to telehealth services.
  • To describe the development of a remote virtual telehealth strategy for clinicians.

Main Methods:

  • Implementation of a broad suite of informatics and technology solutions.
  • Optimization of a fully integrated electronic medical record (EMR).
  • Development and deployment of telehealth services, including a remote virtual model.

Main Results:

  • Successful integration of digital health across all patient care areas and hospital operations.
  • Rapid transition to telehealth, enabling remote consultations and clinical operations.
  • Development of a popular "virtual telehealth" strategy facilitating clinician remote work.

Conclusions:

  • COVID-19 accelerated the adoption and highlighted the utility of digital health in clinical care.
  • The rapid implementation of digital health solutions was unprecedented in Australia and globally.
  • Future digital health strategies should consider identified stakeholders and enablers for sustained governance and adoption post-pandemic.
Abstract

Keywords:
COVID-19Electronic health recordRemoteTelehealth

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