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Counseling During Real Ear Measurements: The Clients' Perspective
Angela Ryall1, Lorienne M Jenstad1,2, John Pumford3
1School of Audiology & Speech Sciences, The University of British Columbia, Vancouver, British Columbia, Canada.
Journal of the American Academy of Audiology
|February 15, 2021
Summary
First-time hearing aid users want accessible information during real ear measurements (REMs). Audiologists should tailor counseling for better client-centered care and hearing aid verification.
Area of Science:
- Audiology
- Hearing Science
- Patient Counseling
Background:
- Real ear measurements (REMs) are crucial for accurate hearing aid fitting.
- Previous research on REMs primarily focused on audiologists' viewpoints.
Purpose of the Study:
- To explore first-time hearing aid users' perspectives on informational counseling during REMs.
- To assess the content and format preferences for counseling during hearing aid verification.
Main Methods:
- Qualitative interpretive description approach utilizing focus groups.
- 16 first-time hearing aid users participated in four focus groups.
- Verbatim transcription and qualitative content analysis of focus group data.
Main Results:
- Client feedback revealed both positive and negative aspects of informational counseling during REMs.
- Clients expressed interest in learning more about REMs if the information was presented accessibly.
- Identified key themes in the interaction and transaction of informational counseling.
Conclusions:
- Recommendations are provided for audiologists and REM system manufacturers to enhance client-centered care.
- Making informational counseling more client-friendly and individualized is essential.
- Further research is needed to determine the added value of informational counseling during REMs.
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