Implementing a New Service Line Model to Support Growth and Serve Patients.

Area of Science:

• Healthcare Management
• Clinical Operations
• Value-Based Care

Background:

• Traditional clinical service lines often focus on hospital-based procedures and local operations.
• This siloed approach can limit growth opportunities and overall value.
• Healthcare organizations are seeking strategies to differentiate services and standardize care.

Purpose of the Study:

• To describe Banner Health's transition to a systemwide clinical service line strategy.
• To evaluate the impact of this strategy on growth, quality, and financial performance.
• To support the adoption of value-based care models across the healthcare system.

Main Methods:

• Reorganization of clinical service lines to a systemwide, team-based structure.
• Focus on maximizing revenue and quality across the continuum of care.
• Alignment of service lines with patient access points within the system.

Main Results:

• Demonstrated measurable benefits within two years of implementation (2021).
• Achieved growth, improved financial performance, and enhanced patient safety.
• Showcased better clinical outcomes and increased collaboration in value-based payment models.

Conclusions:

• A systemwide service line strategy can foster growth and support value-based care.
• This model enables nimble responses to healthcare environment changes.
• The strategy benefits both the healthcare system and patient outcomes, aligning with organizational mission.