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When One Library Door Closes, Another Virtual One Opens: A Team Response to the Remote Library
Terri Gotschall1, Shalu Gillum1, Pamela Herring1
1Harriet F. Ginsburg Health Sciences Library, University of Central Florida College of Medicine, Orlando, USA.
Medical Reference Services Quarterly
|February 24, 2021
Summary
The University of Central Florida Health Sciences Library, a digital resource, quickly adapted services during the pandemic. Its online nature facilitated a rapid shift to remote reference, programming, and instruction.
Area of Science:
- Health Sciences Librarianship
- Digital Library Operations
- Pandemic Response in Academic Libraries
Background:
- The COVID-19 pandemic necessitated the closure of physical library spaces.
- Academic libraries faced unprecedented challenges in maintaining service continuity.
- The University of Central Florida Health Sciences Library operates primarily as a digital entity.
Purpose of the Study:
- To assess the impact of the pandemic on library operations.
- To highlight the advantages of a digital library model during a crisis.
- To document the transition to remote services.
Main Methods:
- Analysis of library operational changes during the pandemic.
- Evaluation of the effectiveness of remote service delivery.
- Review of resource accessibility and user engagement metrics.
Main Results:
- The library's digital infrastructure enabled a swift transition to remote services.
- Online resources (98% electronic) ensured continued access for users.
- Remote reference, programming, and instruction services were successfully implemented.
Conclusions:
- Digital-first library models offer resilience during disruptive events like pandemics.
- Investment in electronic resources is crucial for maintaining service continuity.
- Proactive adaptation of services is key for academic health sciences libraries.
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