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Factors That Influence Use of a Patient Portal by Health Professionals
Anna Janssen1, Melanie Keep2, Hiran Selvadurai3
1Research in Implementation Science and eHealth Group (RISe), Faculty of Medicine and Health, The University of Sydney, Sydney 2006, Australia.
Summary
Health professionals found patient portals beneficial for paediatric care communication. Key enablers for adoption included perceived patient value, workflow improvements, and strong technical support, aligning with the Unified Theory of Acceptance and Use of Technology (UTAUT).
Area of Science:
- Health Informatics
- Digital Health
- Healthcare Management
Background:
- Patient portals enhance patient-provider communication and healthcare management.
- Limited research exists on health professionals' perspectives of patient portal implementation, especially in paediatric settings.
Purpose of the Study:
- To explore health professionals' experiences with a paediatric patient portal.
- To identify barriers and enablers for patient portal adoption using the Unified Theory of Acceptance and Use of Technology (UTAUT) framework.
Main Methods:
- Semi-structured interviews were conducted with 11 health professionals involved in a paediatric patient portal pilot.
- Qualitative data were analyzed to identify themes related to portal implementation.
Main Results:
- Nine implementation themes emerged, aligning with the four constructs of the UTAUT framework.
- Key enablers identified were perceived patient value, improved workflow efficiency, and adequate technical/implementation support.
Conclusions:
- Barriers and enablers for health professional adoption of paediatric patient portals are consistent with the UTAUT framework.
- Focusing on patient value, workflow integration, and support is crucial for successful implementation.
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