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Updated: Nov 15, 2025

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Patient-centered care: achieving higher quality by designing care through the patient's eyes
Susan Edgman-Levitan1, Stephen C Schoenbaum2
1John D. Stoeckle Center for Primary Care Innovation, Massachusetts General Hospital, Boston, MA, USA.
Abstract:
Patient centered care requires that health care organizations and health care professionals actively understand what patients value. Fortunately, there are methods for gaining that understanding. But, they need to be adopted much more widely, and patients need to be treated as full partners in their care.
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