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Updated: Nov 14, 2025

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Aesthetically Designing Video-Call Technology With Care Home Residents: A Focus Group Study.

Sonam Zamir1, Felicity Allman2, Catherine Hagan Hennessy3

  • 1School of Nursing and Midwifery, University of Plymouth, Plymouth, United Kingdom.

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|March 12, 2021
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Summary
This summary is machine-generated.

Older adults in care homes, including those with dementia, improved their engagement with video-call technology through a user-led design process. Personalizing devices like "Skype on Wheels" (SoW) enhanced technology acceptance and usability for better socialization.

Keywords:
Skypecare-settingdementiadesignfocus groupolder peoplepersonalizationvideo-calls

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Area of Science:

  • Gerontology
  • Human-Computer Interaction
  • Digital Health

Background:

  • Video-calls can reduce loneliness and improve socialization for older adults in care homes.
  • User-led design is crucial for the acceptance and usability of new technologies, particularly for individuals with dementia.
  • This study focused on person-centered design for a video-call intervention in care home settings.

Purpose of the Study:

  • To explore user-led design improvements for a video-call intervention for older care home residents.
  • To facilitate the acceptability and usability of a new technological intervention through person-centered design.

Main Methods:

  • Twenty-eight care home residents, including seven with dementia, participated in focus groups.
  • Participants aesthetically personalized a 'Skype on Wheels' (SoW) device, comprising a tablet and telephone handset.
  • Framework analysis was used to analyze audio-recorded comments from the focus group activity.

Main Results:

  • Residents successfully interacted with and modified the SoW device through aesthetic personalization.
  • Key themes included personalization, socialization needs versus fears, and attitudes toward technology.
  • Following the activity, residents indicated a higher likelihood of using video-calls for future socialization.

Conclusions:

  • Care home residents show increased engagement with technology when given opportunities for interaction and personalization.
  • Low-cost aesthetic personalization can significantly enhance the acceptability, usability, and implementation of technology in care environments.
  • User involvement in design is key to integrating new technologies effectively within complex care settings.