Explaining Organizational Citizenship Behavior Among Chinese Nurses Combating COVID-19

Area of Science:

• Nursing
• Organizational Psychology
• Public Health

Background:

• Limited understanding of factors influencing organizational citizenship behavior (OCB) among Chinese nurses during the COVID-19 pandemic.
• Investigating autonomy, optimism, role conflict, and work engagement as potential predictors of OCB.

Purpose of the Study:

• To examine the relationships between autonomy, optimism, role conflict, work engagement, and OCB in Chinese nurses combating COVID-19.
• To test moderated mediation models based on the Job Demands-Resources model.

Main Methods:

• Cross-sectional study with 368 nurses in Wuhan Leishenshan Hospital during the COVID-19 epidemic.
• Tested two moderated mediation models examining the roles of work engagement (mediator) and role conflict (moderator).

Main Results:

• Work engagement significantly mediated the relationship between autonomy/optimism and OCB.
• Role conflict moderated the relationship between autonomy/optimism and OCB.
• Nurses perceived role conflict as a challenge rather than a hindrance.

Conclusions:

• Work engagement and role conflict are key factors influencing OCB in nurses during epidemics.
• Nursing management should focus on enhancing work engagement and managing role conflict for nurses supporting COVID-19 efforts.