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Vocal Health, Working Conditions and Their Implications on the Occupational Health of Telemarketers: An Integrative
Bárbara Tayná Santos Eugênio da Silva Dantas1, Eduardo Lucas Sousa Enéas1, Samara Lima Gomes de Azevedo2
1Federal University of Paraiba - UFPB, Associated Postgraduate Program in Linguistics - PROLING, Joao Pessoa, Paraiba, Brazil.
Objective:
To analyze the national and international literature on vocal health, working conditions and occupational health of telemarketers.
Methods:
A literature review was conducted using the LILACS, PubMed and SciELO databases. The term "telemarketing" was used for all searches, along with the following descriptors: voice, vocal disorders, work condition and occupational health. Articles published in English, Portuguese or Spanish from 2009- 2019 were included. The variables selected for organizing the data were authors, region, first author's education, affiliation, journal, objective, sample, design, and result.
Results:
A total of 540 publications were identified in the databases, and after applying the eligibility criteria, 14 articles were included in the final analysis.
Discussion:
Of the articles selected for final analysis, there was a concentration of studies in 2014, with a new peak of resumption of research in 2019. Regarding Brazilian studies, there was a concentration of studies from the Southeast region, mostly developed by speech therapists.
Conclusion:
In the analyzed articles, it was possible to verify the interference of telemarketers' working conditions in their vocal and occupational health.
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